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โฆ FM SHOP FAQ โฆ
๐น DIGITAL FANSIGN VIDEO CALL | ์์ ํตํ
Digital Fansign video calls that include the signed digital photo will be signed to your name. (one photo per digital fansign item ordered)
All digitally signed photos will be sent via Kakao Talk after all video call events have been finished.
You will be contacted by FM Entertainment via Kakao Talk 24 hours before your selected video call time slot. You will be given a more precise (eg. 2:00 - 2:30 PM KST) time slot then. You will also be asked to provide the name you would like to be called and have your picture signed to.
In case you have not received a message 24 hours before your fansign call, please make sure you have given a correct Kakao Talk ID, and check your emails if you have been contacted by FM Entertainment.
Please refrain from calling us on Kakao Talk directly and instead wait for us to call you during your time slot.
There will be a bell / alarm to let you know that your video call time is over, and your call will be disconnected automatically 10 seconds after the timer!
If you cannot make it for your time slot, please contact us at least 2 hours before your time slot via website chatting function or kakaotalk message.
Video call time slots may be subject to change. In case of time changes you will be notified through Kakao Talk.
Please refrain from making additional sign requests to the artist during your video call (ex. Please also draw me something,...)
Please note that we will not be responsible for the call disconnecting due to personal circumstances (your phone battery dies, etc) and that we may not be able to call you back again.
Please note that we will not be responsible in case you miss your call during your designated time slot. If you do not pick up after we tried calling you two times, we will try to call you one more time at the end of this call event time slot. If we still cannot reach you at that time please note that we may not be able to call you again.
During your call please do not make unreasonable requests to the artist, as personal questions, subject them to any obscene or inappropriate behavior or accusations. In case this rule is not respected your call may be disconnected immediately and you may be excluded from any future video call events.
We ask for all fansโ cooperation to facilitate a smooth video call event and to make the call a nice experience for the artist as well! Thank you!
๐ ORDERS | ์ฃผ๋ฌธ
Digital Fansign video calls that include the signed digital photo will be signed to your name. (one photo per digital fansign item ordered)
All digitally signed photos will be sent via Kakao Talk after all video call events have been finished.
You will be contacted by FM Entertainment via Kakao Talk 24 hours before your selected video call time slot. You will be given a more precise (eg. 2:00 - 2:30 PM KST) time slot then. You will also be asked to provide the name you would like to be called and have your picture signed to.
In case you have not received a message 24 hours before your fansign call, please make sure you have given a correct Kakao Talk ID, and check your emails if you have been contacted by FM Entertainment.
Please refrain from calling us on Kakao Talk directly and instead wait for us to call you during your time slot.
There will be a bell / alarm to let you know that your video call time is over, and your call will be disconnected automatically 10 seconds after the timer!
If you cannot make it for your time slot, please contact us at least 2 hours before your time slot via website chatting function or kakaotalk message.
Video call time slots may be subject to change. In case of time changes you will be notified through Kakao Talk.
Please refrain from making additional sign requests to the artist during your video call (ex. Please also draw me something,...)
Please note that we will not be responsible for the call disconnecting due to personal circumstances (your phone battery dies, etc) and that we may not be able to call you back again.
Please note that we will not be responsible in case you miss your call during your designated time slot. If you do not pick up after we tried calling you two times, we will try to call you one more time at the end of this call event time slot. If we still cannot reach you at that time please note that we may not be able to call you again.
During your call please do not make unreasonable requests to the artist, as personal questions, subject them to any obscene or inappropriate behavior or accusations. In case this rule is not respected your call may be disconnected immediately and you may be excluded from any future video call events.
We ask for all fansโ cooperation to facilitate a smooth video call event and to make the call a nice experience for the artist as well! Thank you!
๐ณ PAYMENT | ๊ฒฐ์
Digital Fansign video calls that include the signed digital photo will be signed to your name. (one photo per digital fansign item ordered)
All digitally signed photos will be sent via Kakao Talk after all video call events have been finished.
You will be contacted by FM Entertainment via Kakao Talk 24 hours before your selected video call time slot. You will be given a more precise (eg. 2:00 - 2:30 PM KST) time slot then. You will also be asked to provide the name you would like to be called and have your picture signed to.
In case you have not received a message 24 hours before your fansign call, please make sure you have given a correct Kakao Talk ID, and check your emails if you have been contacted by FM Entertainment.
Please refrain from calling us on Kakao Talk directly and instead wait for us to call you during your time slot.
There will be a bell / alarm to let you know that your video call time is over, and your call will be disconnected automatically 10 seconds after the timer!
If you cannot make it for your time slot, please contact us at least 2 hours before your time slot via website chatting function or kakaotalk message.
Video call time slots may be subject to change. In case of time changes you will be notified through Kakao Talk.
Please refrain from making additional sign requests to the artist during your video call (ex. Please also draw me something,...)
Please note that we will not be responsible for the call disconnecting due to personal circumstances (your phone battery dies, etc) and that we may not be able to call you back again.
Please note that we will not be responsible in case you miss your call during your designated time slot. If you do not pick up after we tried calling you two times, we will try to call you one more time at the end of this call event time slot. If we still cannot reach you at that time please note that we may not be able to call you again.
During your call please do not make unreasonable requests to the artist, as personal questions, subject them to any obscene or inappropriate behavior or accusations. In case this rule is not respected your call may be disconnected immediately and you may be excluded from any future video call events.
We ask for all fansโ cooperation to facilitate a smooth video call event and to make the call a nice experience for the artist as well! Thank you!
๐ฆ SHIPPING | ๋ฐฐ์ก
Digital Fansign video calls that include the signed digital photo will be signed to your name. (one photo per digital fansign item ordered)
All digitally signed photos will be sent via Kakao Talk after all video call events have been finished.
You will be contacted by FM Entertainment via Kakao Talk 24 hours before your selected video call time slot. You will be given a more precise (eg. 2:00 - 2:30 PM KST) time slot then. You will also be asked to provide the name you would like to be called and have your picture signed to.
In case you have not received a message 24 hours before your fansign call, please make sure you have given a correct Kakao Talk ID, and check your emails if you have been contacted by FM Entertainment.
Please refrain from calling us on Kakao Talk directly and instead wait for us to call you during your time slot.
There will be a bell / alarm to let you know that your video call time is over, and your call will be disconnected automatically 10 seconds after the timer!
If you cannot make it for your time slot, please contact us at least 2 hours before your time slot via website chatting function or kakaotalk message.
Video call time slots may be subject to change. In case of time changes you will be notified through Kakao Talk.
Please refrain from making additional sign requests to the artist during your video call (ex. Please also draw me something,...)
Please note that we will not be responsible for the call disconnecting due to personal circumstances (your phone battery dies, etc) and that we may not be able to call you back again.
Please note that we will not be responsible in case you miss your call during your designated time slot. If you do not pick up after we tried calling you two times, we will try to call you one more time at the end of this call event time slot. If we still cannot reach you at that time please note that we may not be able to call you again.
During your call please do not make unreasonable requests to the artist, as personal questions, subject them to any obscene or inappropriate behavior or accusations. In case this rule is not respected your call may be disconnected immediately and you may be excluded from any future video call events.
We ask for all fansโ cooperation to facilitate a smooth video call event and to make the call a nice experience for the artist as well! Thank you!
โ OTHER | ๊ธฐํ
Digital Fansign video calls that include the signed digital photo will be signed to your name. (one photo per digital fansign item ordered)
All digitally signed photos will be sent via Kakao Talk after all video call events have been finished.
You will be contacted by FM Entertainment via Kakao Talk 24 hours before your selected video call time slot. You will be given a more precise (eg. 2:00 - 2:30 PM KST) time slot then. You will also be asked to provide the name you would like to be called and have your picture signed to.
In case you have not received a message 24 hours before your fansign call, please make sure you have given a correct Kakao Talk ID, and check your emails if you have been contacted by FM Entertainment.
Please refrain from calling us on Kakao Talk directly and instead wait for us to call you during your time slot.
There will be a bell / alarm to let you know that your video call time is over, and your call will be disconnected automatically 10 seconds after the timer!
If you cannot make it for your time slot, please contact us at least 2 hours before your time slot via website chatting function or kakaotalk message.
Video call time slots may be subject to change. In case of time changes you will be notified through Kakao Talk.
Please refrain from making additional sign requests to the artist during your video call (ex. Please also draw me something,...)
Please note that we will not be responsible for the call disconnecting due to personal circumstances (your phone battery dies, etc) and that we may not be able to call you back again.
Please note that we will not be responsible in case you miss your call during your designated time slot. If you do not pick up after we tried calling you two times, we will try to call you one more time at the end of this call event time slot. If we still cannot reach you at that time please note that we may not be able to call you again.
During your call please do not make unreasonable requests to the artist, as personal questions, subject them to any obscene or inappropriate behavior or accusations. In case this rule is not respected your call may be disconnected immediately and you may be excluded from any future video call events.
We ask for all fansโ cooperation to facilitate a smooth video call event and to make the call a nice experience for the artist as well! Thank you!
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